Frequently Asked Questions

* Do I need special software or hardware to read eContent?

* Which format should I choose?

* Can I download eContent on to my phone/tab device?

* Once I have purchased my eContent, will it always be available?

* How do I get help if I have a problem?

* What are the benefits of reading eContent?

* What currency are the gceclub.com prices in?

* I'm an Author, how can I make my book available on gceclub.com?

* What is your refund policy?

* What tax do I pay?

* What if I am purchasing for my company and we want to reclaim our tax?

* As a company, does gceclub.com pay its fair share of tax?


* Do I need special software or hardware to read gceclub.com?

All you need is your PC, laptop or a phone with a free pdf reader. Our online reader requires no software other than an internet browser. It is just that easy.

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* Which format should I choose?

Depends on your Operating System and if you would like to read your contents on your PC or on any other devices.

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* Can I download eBooks on to my phone/tab device?

In most cases, yes. This does depend on which operating system your device is running on, however, as different eContent formats are compatible with different operating systems..

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* Once I have purchased my eContent, will it always be available?

Yes, once you have purchased the eContent it is yours. The title is stored on your account and you can access it at any time by logging in with your username and password. Most formats allow you to download the title as many times as you like.

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* How do I get help if I have a problem?

If you are not able to find a solution to your problem, please contact support@gceclub.com who will be happy to assist you and, will always try to respond to your request within 24 hours. Operating hours are from Monday to Friday 9.00am – 6.00pm. Saturday and Sunday are off days, any request sent will be responded next working day.

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* What are the benefits of reading eContent?

  • • In most cases, eContent are cheaper than paper books.
  • • Instantly available worldwide - just download the eContent instead of waiting for "snail mail" or local release.
  • • Full Text Search available - Search our entire database of eContent for a specific phrase or keyword.
  • • Convenient - imagine loading several novels and a few magazines onto a portable reading device before you go on holiday.
  • • Quick to download - the average novel takes only 2-4 minutes, depending on the speed of your internet.
  • • You can build a whole library of digital books.
  • • Users can do research and create or organize content.
  • • eContent reading software is free and easy to download from the internet.

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* What currency are the gceclub.com prices in?

  • • eBooks are priced in RM currency.

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* I'm an Author, how can I make my book available on gceclub.com?

If you already have a publisher please ask them to contact us on your behalf. For more information, please send an email to support@gceclub.com or just login to be a seller, it is just that simple.

Once your book is published on one of these platforms, it will automatically be available to the customers of gceclub.com

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* What is your refund policy?

Refunds will be given at the discretion of the Company Management. For more information see our refund policy 6.8 of the Terms and Condition

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* What tax do I pay?

If your government requires us to do so, we will add applicable sales tax to your purchase price. The tax might be called Sales Tax, GST or VAT, depending on your country. Tax is normally included in the price of the gceclub.com, or it will be calculated at checkout. (Or it will be left off in cases where gceclub.com are exempt from tax.)

As we need to comply with the tax systems of multiple countries it can get a bit complicated, but we have tried to display exactly what tax you have to pay in the simplest and most transparent fashion.

Simply put, if sales tax is applicable, it will be clearly shown at checkout.

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* What if I am purchasing for my company and we want to reclaim our tax?

Once the transaction has taken place we’ll send you a tax invoice. This can be used by a company to have the tax refunded. For our part, regardless of whether you’re an individual or an organization, you’ll need to pay the price of your purchase including any taxes. If you’re an exempt individual or organization, you can use our tax invoice to claim back the tax from your taxing authority.

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* As a company, does gceclub.com pay its fair share of tax?

Yes. gceclub.com is an ethical, independent company based in our home country, Malaysia. We do our best, honestly and transparently.

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